Back-office & Customer Support Outsourcing Services
We are your outsourcing partner with the expertise, infrastructure, experience, and talent to seamlessly perform your routine back-office functions and customer relationship management. We can assist and facilitate back-office tasks allowing companies to focus on the core aspects of the business.
Advantages of Outsourcing Services
Improve Core Business
Allow us to handle your back-office and customer service functions while you concentrate your team’s efforts on developing strategies to improve your core business activities.
Time and Cost-Efficiency
It is more expensive to hire full-time staff to handle your business processes than to outsource them. It not only saves you money on labour, but also guarantees that your tasks are completed efficiently and on schedule.
Boost Company’s Productivity
Outsourcing your time-consuming back-office and customer support tasks to a dependable partner will not only ensure that the job is completed on time, but it will also help your firm increase its productivity.
Access to Technology
Outsourcing your back-office activities to us will provide you with access to the latest technologies and skills, allowing you to focus on growing your business.
Our Back-office & Customer Support Services
We are a dependable outsourcing partner who can handle all of your back-office and customer support activities. Our experienced well trained personnel will provide you a high-quality service at reasonable rates.
ECOMMERCE CATALOG MANAGEMENT
DATA ENTRY AND PROCESSING
CONTENT MODERATION
PRODUCT SUPPORT
LEAD MANAGEMENT
CHAT SUPPORT INQUIRIES
IMAGE/PHOTO EDITING AND CROPPING
INBOUND/ OUTBOUND PHONE SUPPORT
Experience What Our Support Expert Can Do for Your Business!
Industry Expertise
Those sectors which have a moderate to a large amount of repetitive and labour-intensive tasks are considered the most prolific users of BPO services. These services range from data processing to customer service and support. Currently, we support the following industries.
- Ground Transportation
- Retail & E-commerce
- Travel & Hospitality
- Information Technology
Build a tailor-made team based on your needs!
Why Choose DevLegends?
Fast, Reliable and On Time Service
Our quick, dependable, and on-time services set us apart from the competition. We deliver excellent customer service by promptly responding to your inquiries.
Experienced In Handling Support Tasks
Our back-office support specialists are highly qualified and trained to handle a variety of duties and issues at any time.
Data Security
Your data security is a top priority for us. To safeguard your data from unauthorised access and manipulation, we use industry best practises.
24/7 Staffing
We work with you 24 hours a day, 7 days a week to help you boost production and efficiency. You can contact us at any moment if you have any questions or concerns.
Insufficient Infrastructure
Make use of our infrastructure as a more cost-effective way for your company to grow. It saves money on hiring, training, technology, office expenses, and much more.
Impeccable Track Record
We have a proven track record of working with foreign companies from our offices located in the United Kingdom, India, and Portugal. We presently collaborate with some of the world’s most well-known brands.
Concerns of Outsourcing
There are significant risks and challenges involved in managing and negotiating outsourcing relationships to get your outsourcing initiatives to succeed. We have broken down a few concerns about outsourcing here.
LOSS OF CONTROL
LOWER QUALITY
PERSONNEL DIFFICULTIES
PUBLIC OPINION
SECURITY RISKS
SLOWER TURNAROUND TIMES
Our Outsourcing Services FAQs
What are the service hours of your company?
Our back-office and customer support specialists are with you
365 X 24 X 7 days.
I want to do business with you, how can I start?
You can begin by submitting your needs or speaking with one of our representatives, who will draught a custom package for you. If this is acceptable, a mutually approved contract will be set up and signed, and we will be ready to go.
Is my Data Secure if I outsource?
We safeguard the security of your business and never expose sensitive information such as logins, passwords, or credit card numbers. As a precaution, we require all of our employees to sign non-disclosure agreements.
What kind of clients do you work for?
We collaborate with a number of respected companies. For years, we’ve provided these clients with a variety of back-office and customer support services.
How many languages do you support?
We have English-speaking back-office and customer-service personnel to handle English-speaking countries only, with French, Spanish, and German languages being offered soon.
What are your payment terms and conditions?
We make certain the work begins as soon as we receive payment . We invoice monthly in advance. Contracts terms are set out in our contractual agreement. All contracts would be for a minimum of three months.
Our Testimonials
What our clients are saying about us
“My experience with devlegends was absolutely wonderful. They were able to deliver everything we needed they delivered the project on time and within budget … wonderful company to work with”.
Kevin Shaker
“Devlegends were creative, forward-thinking, and formed a very positive image of the company. I was assigned a dedicated developer who was very accomodating especially as I had no understanding of Technology”.
Luis Santos
“The team at DevLegends are fantastic, they manage everything from my website, Emails, hosting social media and everything they are quick to respond and get things done with no fuss letting me get on with my business. Real legends.”
Leanne Kemp
“DevLegends do my all IT stuffs including Website Development, Social Media Marketing & SEO. DevLegends has a very good talented team. DevLegends has different capabilities to provide all kind of IT services for my business. I truly appreciate it and very happy with the output what I get”.