Back-office & Customer Support Outsourcing Services

We are your outsourcing partner with the expertise, infrastructure, experience, and talent to seamlessly perform your routine back-office functions and customer relationship management. We can assist and facilitate back-office tasks allowing companies to focus on the core aspects of the business.

Back-office & Customer Support Outsourcing Services

Advantages of Outsourcing Services

Improve Core Business

Improve Core Business

Allow us to handle your back-office and customer service functions while you concentrate your team’s efforts on developing strategies to improve your core business activities.

Time and Cost-Efficiency

Time and Cost-Efficiency

It is more expensive to hire full-time staff to handle your business processes than to outsource them. It not only saves you money on labour, but also guarantees that your tasks are completed efficiently and on schedule.

Boost Company’s Productivity

Boost Company’s Productivity

Outsourcing your time-consuming back-office and customer support tasks to a dependable partner will not only ensure that the job is completed on time, but it will also help your firm increase its productivity.

Access to Technology

Access to Technology

Outsourcing your back-office activities to us will provide you with access to the latest technologies and skills, allowing you to focus on growing your business.

Our Back-office & Customer Support Services

We are a dependable outsourcing partner who can handle all of your back-office and customer support activities. Our experienced well trained personnel will provide you a high-quality service at reasonable rates.

ECOMMERCE CATALOG MANAGEMENT

DATA ENTRY AND PROCESSING

CONTENT MODERATION

PRODUCT SUPPORT

LEAD MANAGEMENT

CHAT SUPPORT INQUIRIES

IMAGE/PHOTO EDITING AND CROPPING

INBOUND/ OUTBOUND PHONE SUPPORT

Experience What Our Support Expert Can Do for Your Business!

Industry Expertise

Those sectors which have a moderate to a large amount of repetitive and labour-intensive tasks are considered the most prolific users of BPO services. These services range from data processing to customer service and support. Currently, we support the following industries.

BPO Services Industry Expertise
  • Ground Transportation
  • Retail & E-commerce
  • Travel & Hospitality
  • Information Technology

Build a tailor-made team based on your needs!

Why Choose DevLegends?

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Fast, Reliable and On Time Service

Our quick, dependable, and on-time services set us apart from the competition. We deliver excellent customer service by promptly responding to your inquiries.

Experienced In Handling Support Tasks

Our back-office support specialists are highly qualified and trained to handle a variety of duties and issues at any time.

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Data Security

Your data security is a top priority for us. To safeguard your data from unauthorised access and manipulation, we use industry best practises.

24/7 Staffing

We work with you 24 hours a day, 7 days a week to help you boost production and efficiency. You can contact us at any moment if you have any questions or concerns.

Insufficient Infrastructure

Make use of our infrastructure as a more cost-effective way for your company to grow. It saves money on hiring, training, technology, office expenses, and much more.

Impeccable Track Record

We have a proven track record of working with foreign companies from our offices located in the United Kingdom, India, and Portugal. We presently collaborate with some of the world’s most well-known brands.

Concerns of Outsourcing

There are significant risks and challenges involved in managing and negotiating outsourcing relationships to get your outsourcing initiatives to succeed. We have broken down a few concerns about outsourcing here.

LOSS OF CONTROL

LOWER QUALITY

PERSONNEL DIFFICULTIES

PUBLIC OPINION

SECURITY RISKS

SLOWER TURNAROUND TIMES

Our Outsourcing Services FAQs

What are the service hours of your company?

Our back-office and customer support specialists are with you
365 X 24 X 7 days.

I want to do business with you, how can I start?

You can begin by submitting your needs or speaking with one of our representatives, who will draught a custom package for you. If this is acceptable, a mutually approved contract will be set up and signed, and we will be ready to go.

Is my Data Secure if I outsource?

We safeguard the security of your business and never expose sensitive information such as logins, passwords, or credit card numbers. As a precaution, we require all of our employees to sign non-disclosure agreements.

What kind of clients do you work for?

We collaborate with a number of respected companies. For years, we’ve provided these clients with a variety of back-office and customer support services.

How many languages do you support?

We have English-speaking back-office and customer-service personnel to handle English-speaking countries only, with French, Spanish, and German languages being offered soon.

What are your payment terms and conditions?

We make certain the work begins as soon as we receive payment . We invoice monthly in advance. Contracts terms are set out in our contractual agreement. All contracts would be for a minimum of three months.

Our Testimonials

What our clients are saying about us

Ventura Clothing

“My experience with devlegends was absolutely wonderful. They were able to deliver everything we needed they delivered the project on time and within budget … wonderful company to work with”.

Kevin Shaker

Owner, Ventura Clothing, UK
Evagreen Solutions

“Devlegends were creative, forward-thinking, and formed a very positive image of the company. I was assigned a dedicated developer who was very accomodating especially as I had no understanding of Technology”.

Luis Santos

Marketing Director, Evagreen , UK
Jimac Cars

“The team at DevLegends are fantastic, they manage everything from my website, Emails, hosting social media and everything they are quick to respond and get things done with no fuss letting me get on with my business. Real legends.”

Leanne Kemp

Manager, Jimac Cars, UK
Patel Electrical

“DevLegends do my all IT stuffs including Website Development, Social Media Marketing & SEO. DevLegends has a very good talented team. DevLegends has different capabilities to provide all kind of IT services for my business. I truly appreciate it and very happy with the output what I get”.

Rajesh Patel

Director, Patel Electrical, Australia

Ready to Start a Project?

Want Domain Experts to handle your Back-office OR Customer Support?
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